About SpiffyHOST™
Your web host should be invisible. It should be one of those things that “just works”. However, too often bad management, overselling, and just plain greed can cause headaches for you and your customers. SpiffyHOST is different.
24/7 Technical Support
Our own SpiffySUPPORT team is here 24 hours a day, 7 days a week, every day of the year. You can reach our team through our Client Center or via support@spiffyhost.com. Our goal is to provide quality responses within an hour of submission, and we promise that we will never leave you hanging.
An Honest Approach to Hosting
The current trend in the hosting industry is to promise the world for pennies. Then, once a customer signs up, they are thrown on an underpowered, oversold server and never thought about again. At SpiffyHOST, we promise not to hide our fees or oversell our services. Unlike the “unlimited space, unlimited bandwidth, plus a kitten” hosts, you are free to use the resources you are sold.
A Solid Foundation
When you host with SpiffyHOST, your data is stored on server-grade hardware, inside a world-class datacenter facility. Our servers feature quad-core processors, at-least 4GB of memory, and RAID storage to ensure maximum uptime and performance. Each server is housed inside of the fully redundant, WiredTree datacenter located in Chicago.
Spiffy Guarantee
At SpiffyHOST, we do everything in our power to make sure that our customers are happy and secure in their hosting decision, which is why we offer the following guarantees.
16 Day Money-Back Guarantee
If, for any reason, you are not satisfied with the service received from SpiffyHOST, just open a ticket with our billing department (billing@spiffyhq.com), within 15 days of account activation, and we issue a full refund for the hosting account, minus any overages, domain registration fees, or SSL certificate fees.
24/7 Technical Support
SpiffyHOST guarantees that our SpiffySUPPORT team will remain available to you 24 hours a day, 7 days a week, 365 days a year. We guarantee that you will receive an update to any trouble ticket within twenty-four hours of submission. Currently, our average response time is less than 45 minutes.
99.9% Uptime Guarantee
SpiffyHOST guarantees 99.9% server uptime for all of our shared hosting accounts. If we do not meet our target uptime, we will issue compensation upon request, based on the percentages below.
- 99% - 95% - 10% of Monthly Fee
- 94% - 90% - 25% of Monthly Fee
- 89% and below – 100% of Monthly Fee
Click here to view our 3rd party uptime report.
* SLA excludes scheduled downtime events related to system maintenance, software updates, and security updates.
“We were tired of losing sleep due to our web host. We wanted a hosting platform that “just worked” for us and our clients. SpiffyHOST was born.”
Contact Information
At Spiffy, we make it easy for our customers to reach us. We welcome any questions or comments regarding our company or the services we provide. If your request is not support related, and you are unsure of which department to contact, please feel free to contact our sales department, who will be glad to assist you.
Sales and General Inquiries
sales@spiffyhost.com
Technical Support
support@spiffyhost.com
Billing and Account Changes
billing@spiffyhq.com
Our Mailing Address:
353 Jonestown Rd. #237
Winston-Salem, NC 27104
